Swagata KumarSteps to building a customer success team within a SaaS company?In B2B SaaS, you build a marketing team to attract new leads whereas your sales team ensures these leads become customers. What’s next…5 min read·May 26, 2021----
Swagata KumarCustomer retention best practices to maximize renewals in SaaSIn the subscription economy, the customer- acquisition cost(CAC) is much higher compared to the subscription revenue that you earn in the…6 min read·May 10, 2021----
Swagata KumarinTech Impact InsightsParadigm shift in Customer Success technology with AI3 min read·May 3, 2021----
Swagata KumarHow do I build a customer health model using SaaS Customer Success?How you can build a perfect customer health model using SaaS Customer Success? There is nothing more frustrating than not knowing which of…4 min read·Apr 30, 2021----
Swagata KumarinDesignour UX / UI StudioImprove ROI with a better UXIt’s just a couple of years back when most of us had a “secretary” to handle all your mundane tasks- booking flights, arrange meetings…5 min read·Dec 31, 2019----
Swagata KumarinDesignour UX / UI StudioDesign trends 2020 and beyondOne thing that is going to dominate all aspects of our life — SPEED. I can’t believe it was just yesterday that we were contemplating and…6 min read·Dec 26, 2019----
Swagata KumarinThe Productivity RevolutionBest image and video editor software for startup and small business needsNecessity and paucity often breed creativity4 min read·Jul 5, 2018----
